Privacy Policy

Martinez Lawn Services (“we” or “us”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your personal information.

Personal Information We Collect

We may collect various types of personal information from our customers, including but not limited to:

Contact information such as your name, address, email address, and phone number.
Payment information such as your credit card number and billing address.
Information related to the services we provide to you, such as the type of services requested, dates of service, and any special instructions.
We may also collect information about your use of our website, including your IP address, browser type, and operating system.

How We Use Your Personal Information

We may use your personal information for the following purposes:

To provide you with the lawn care services you have requested.
To communicate with you about your services and respond to your inquiries.
To process your payments and issue refunds, as applicable.
To improve and optimize our website and services.
To comply with legal obligations.

We may also use your personal information for marketing purposes, such as to send you promotional emails or newsletters, but we will always provide you with an opportunity to opt-out of such communications.

How We Protect Your Personal Information

We take the security of your personal information seriously and have implemented reasonable physical, technical, and administrative measures to protect it from unauthorized access, use, or disclosure. However, no security measures are 100% effective, and we cannot guarantee the security of your personal information.

Disclosure of Your Personal Information

We may disclose your personal information to third parties in the following circumstances:

To our trusted service providers who need access to your personal information to provide services to us, such as payment processing or website hosting.
To comply with legal obligations, such as responding to a court order or subpoena.
In connection with a merger, acquisition, or other corporate transaction.
We will not sell, rent, or share your personal information with third parties for their marketing purposes without your consent.

Your Rights Regarding Your Personal Information

You have certain rights regarding your personal information, including:

The right to access and receive a copy of your personal information.
The right to request that we correct or update your personal information.
The right to request that we delete your personal information.
The right to object to our processing of your personal information.
The right to withdraw your consent to our processing of your personal information.
To exercise any of these rights, please contact us at any time.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time, and we will post the updated policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at any time.

Refund Policy

At Martinez Lawn Services, we are dedicated to delivering exceptional lawn care services to our valued customers. We understand that sometimes unforeseen circumstances can arise, which is why we offer a comprehensive refund policy.

In the unlikely event that you are dissatisfied with our lawn care services, we ask that you contact us within 24 hours of the completion of the service. Our team of professionals will work diligently with you to resolve the issue and address any concerns you may have. If we are unable to find a mutually satisfactory solution, we will issue a full refund of the service cost to your original method of payment. Please note that refunds may take up to 10 business days to appear on your statement.